GLPlus Care Privacy Policy
Effective Date: October 9, 2024
Table of Contents:
- Introduction
- Limitations on Use by Minors
- Protected Information
- Collection of Personal Information
- Cookies, Mobile IDs, and Similar Technologies
- Use of Personal Information
- Disclosure of Personal Information
- Choice and Control of Personal Information
- Data Retention
- Transactions
- Jurisdictional Issues
- California Privacy Rights
- Miscellaneous
- Contacting Us
1. Introduction
We are committed to respecting the privacy of users of the Service. This Privacy Policy (“Privacy Policy”) explains how GLPlus Care collects, uses, and discloses information to provide you with the Service.
By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you acknowledge the most recent version of this Privacy Policy. We will update this Privacy Policy when necessary to reflect material changes in the Service or how we use personal information, and as required by applicable law. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date at the top of the Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice or obtain consent regarding such changes as may be required by law.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such an individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
2. Limitations on Use by Minors
The Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age.
If you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request (“Request for Removal of Minor Information”) to either of the following:
By mail: GLPlus Care (Doing Business As Golden Leaf Health, PC), Attn: Privacy Officer, [Your Address], with a subject line of “Removal of Minor Information.” If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking.
By email: , with a subject line of “Removal of Minor Information.”
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body of the request:
- The nature of your request
- The identity of the content or information to be removed
- The location of the content or information on the Platform (e.g., by providing the URL)
- That the request is related to the "Removal of Minor Information"
- Your name, street address, city, state, zip code, and email address, and whether you prefer to receive a response to your request by mail or email
We will not accept any Request for Removal of Minor Information via telephone or facsimile. GLPlus Care is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as:
- When an international, federal, state, or local law, rule, or regulation requires GLPlus Care to maintain the content or information
- When GLPlus Care maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record
- When the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished, or reposted by the third party)
- When GLPlus Care anonymizes the content or information, so that you cannot be individually identified
- When you do not follow the aforementioned instructions for requesting the removal of the content or information
- When you have received compensation or other consideration for providing the content or information
The foregoing is a description of GLPlus Care’s voluntary practices concerning the collection of personal information through the Service from certain minors, and is not intended to be an admission that GLPlus Care is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rules, or any similar international, federal, state, or local laws, rules, or regulations.
3. Protected Information
When you set up an account with GLPlus Care, you are creating a direct customer relationship with GLPlus Care that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to GLPlus Care, including but not limited to your name, email address, shipping address, phone number, and certain transactional information.
However, in using certain components of the Service, you may provide certain health or medical information that may be protected under applicable laws. GLPlus Care is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Labs, Pharmacies, or Medical Groups (as defined in our Terms and Conditions) may or may not be a “covered entity” or “business associate” under HIPAA, and GLPlus Care may in some cases be a “business associate” of a Pharmacy or Medical Group. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with GLPlus Care, the Medical Groups, the Providers, the Labs, or the Pharmacies.
To the extent GLPlus Care is deemed a “business associate” however, and solely in its role as a business associate, GLPlus Care may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to GLPlus Care, the Medical Group, or the Providers (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.
The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).
By accessing or using any part of the Service, you understand that any information that you submit to GLPlus Care that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs, or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will be subject only to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For purposes of clarity, information you provide to GLPlus Care in order to register and set up an account on the Platform, including name, date of birth, username, email address, shipping address, and phone number, are not considered Protected Information.
4. Collection of Personal Information
The personal information we collect depends on how you interact with us, the services you use, and the choices you make.
We collect information about you from different sources and in various ways when you use our services, including:
Information you provide directly: Such as your name, contact information, demographic data, payment information, and content you upload to the Service (e.g., photographs, videos, documents).
Information we collect automatically: Such as device information, usage data, geolocation data, and identifiers collected through cookies, web beacons, mobile analytics, and advertising IDs.
Information we create or generate: Such as inferences about your preferences or characteristics based on your interactions with our services.
Information we obtain from third-party sources: Such as data from third-party partners, co-branding/marketing partners, service providers, and publicly available sources.
Sensitive Personal Information:
- Government ID: We may collect government-issued identifiers such as driver’s license, passport number, and social security numbers.
- Account access information: Information such as a username or account number in combination with a password, security or access code, or other credential that allows access to an account.
- Sensitive demographic data: Information about racial or ethnic origin.
- Contents of communications: Information from your communications via the Service.
- Biometric information: Information used to verify your identity prior to your use of the Service.
- Health data: Information concerning your health, including browsing activity on our site and your use of our app, purchases via our platform, interests expressed or inferred, and other interactions with the Service.
- Sexuality: Information about your sex life or sexual orientation.
Note: If you are asked to provide personal information, you may decline. You may also use web browser or operating system controls to prevent certain types of automatic data collection. However, if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
GLPlus Care provides management services to the medical providers and certain pharmacies you may access through the Service. As a result, we may store additional health information on their behalf, including your medical record, communications with providers, medical history, and prescription information.
5. Cookies, Mobile IDs, and Similar Technologies
We use cookies, web beacons, mobile analytics, advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information.
What are cookies and similar technologies?
Cookies: Small text files placed by a website and stored by your browser on your device. They uniquely identify your device and can contain other information, allowing the web server to recognize your browser over time.
Web beacons: Electronic images (single-pixel or clear GIFs) contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image, logging information about your device and setting/reading its own cookies.
Mobile analytics and advertising IDs: Generated by operating systems for mobile devices (iOS and Android) and used by apps similarly to how websites use cookies. These IDs enable us and our third-party analytics and advertising partners to access them.
How do we and our partners use cookies and similar technologies?
We, and our analytics and advertising partners, use these technologies to:
- Collect personal information such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information.
- Store your preferences and settings.
- Enable you to sign in.
- Analyze how our websites and apps perform.
- Track your interaction with the site or app.
- Develop inferences.
- Deliver and tailor interest-based advertising.
- Combat fraud.
- Fulfill other legitimate purposes.
We and/or our partners also share the data we collect or infer with third parties for these purposes. For more information about the third-party analytics and advertising partners that collect personal information on our services, please see the “Disclosure of Personal Information” section of this Privacy Policy.
What controls are available?
There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the “Choice and Control of Personal Information” section below for details.
6. Use of Personal Information
We use the personal information we collect for purposes described in this Privacy Policy or as otherwise disclosed to you, subject to the limitations addressed in the “Protected Information” section above. For example, we use personal information for the following purposes:
Purpose of Use | Categories of Personal Information |
---|---|
Product and service delivery | To provide and deliver the Service, including troubleshooting, facilitating your movement through the Service, confirming your location, improving, and personalizing those services. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Business operations | To operate our business, such as billing, processing your payments, accounting, administering your account, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, verifying your identity, and meeting our legal obligations. Additionally, to protect or enforce GLPlus Care’s rights and properties. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Product improvement, development, and research | To develop, test, or improve the Service and content, features, and/or products or services offered via the Service. Additionally, to identify or create new products or services. Lastly, to analyze traffic and user behavior or activity to and through Service. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Personalization | To understand you and your preferences to enhance your experience and enjoyment using our services. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Customer support | To provide customer support, fulfill your requests, and respond to your questions. Additionally, to place and track orders for products or services on your behalf. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Communications | To send you information about GLPlus Care, the Labs, the Pharmacies, the Medical Groups, the Providers, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. Additionally, to communicate with you by letter, email, text, telephone, or other forms of communication, including on behalf of your Provider(s), to facilitate telehealth Service. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: government ID, account access information, sensitive demographic data, contents of communications, biometric information for identification, health data, information about sex life or sexual orientation. |
Marketing | To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners. Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, sensor data, inferences. Sensitive information: health data, information about sex life or sexual orientation. |
Advertising | To promote and market GLPlus Care, the Service, and the products and/or services offered via the Service. Contact information, demographic data, identifiers and device information, geolocation data, usage data, inferences. Sensitive information: health data, information about sex life or sexual orientation. |
We combine data we collect from different sources for these purposes, and to give you a more seamless, consistent, and personalized experience.
Additionally, we may use information about your browsing and other activity on the Service to promote and market GLPlus Care, the Service, and the products and/or services offered via the Service, as well as to measure our advertising and marketing efforts. Depending on your activity on the Service, this may include information related to you visiting health-related pages on the Service. In some states, we may be required to obtain your consent prior to using information that constitutes sensitive personal information. While we may use information about your browsing activity on health-related pages, we do not use Protected Information for advertising or marketing.
We may de-identify your information and use, create, and sell such de-identified information for any business or other purpose not prohibited by applicable law. In cases where our use or sharing of data does not require an ability to identify individuals from the data, we may de-identify that data as a way of protecting privacy and security. Where the process is designed to permanently de-identify the data, we will maintain and use the data only in a de-identified form and will not attempt to re-identify it (except for the limited purpose of testing or evaluating the efficacy of the de-identification process or as otherwise permitted by law).
7. Disclosure of Personal Information
We disclose personal information with your consent or as we determine necessary to complete your transactions or provide the services you have requested or authorized. Subject to the limitations described in the “Protected Information” section above, we may disclose each of the categories of personal information described above, to the types of third parties described below, in connection with the provision of the Service or as otherwise permitted or required by law. For example, we may disclose information about you to:
Service providers: We provide personal information to vendors or agents working on our behalf for the purposes described in this Privacy Policy. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information to provide those functions.
Marketing/Ad Partners: We may provide personal information to marketing and advertising partners. For example, we may disclose identifying information to an advertising partner in order to deliver personalized advertising to you or for the purpose of delivering advertisements to other people with similar interests to you. This may include sensitive personal information such as health data or information about your sex life to the extent it is not Protected Information. For example, if you view a webpage about weight loss treatments, we may provide that information to an advertising partner who will then deliver advertisements to you on different websites based on your viewing activity.
Financial services & payment processing: When you provide payment data, for example to make a purchase, we will disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, analytics, or other related financial services. For more information about such disclosures, please see the “Transactions” section below.
Affiliates: We enable access to personal information across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our services and operate our business.
The Labs, Pharmacies, Medical Groups, or their Providers: We facilitate information disclosure between you and the Medical Groups, Pharmacies, Providers, and Labs, as applicable, to enable them to provide services to you via the Service and to collect payment on their behalf.
Corporate transactions: We may disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
Legal and law enforcement: We will access, disclose, and preserve personal information when we believe that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
Security, safety, and protecting rights: We will disclose personal information if we believe it is necessary to:
- Protect our customers and others, for example to prevent spam or attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;
- Operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- Protect the rights or property of ourselves or others, including enforcing our agreements, terms, and policies.
Third-party analytics and advertising companies also collect personal information through our website and apps, including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data, as described in the “Cookies, Mobile IDs, and Similar Technologies” section of this Privacy Policy. These third-party vendors may combine this data across multiple sites to improve analytics for their own purposes and others. For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners.
Other third-party analytics and advertising providers we use on our websites include, for example:
Company/Service | Purpose(s) | Privacy Notices | Manage Settings (opt-out) |
---|---|---|---|
Google (DoubleClick) | Advertising, analytics | ||
X (formerly Twitter) Advertising | Advertising | X Privacy Policy | Manage X Settings |
Facebook Audiences | Advertising | Facebook Privacy Policy | Manage Facebook Settings |
Google Analytics | Analytics |
NOTICE: We may sell your sensitive personal data. "Sell" in this context refers to "sell" as defined in certain state privacy laws.
Some of the data disclosures to these third parties may be considered a “sale” or “sharing” of personal information as defined under the laws of California and other U.S. states. Please see the “Choice and Control of Personal Information” and “California Privacy Rights” sections below for more details.
Please note that some of our services also include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, or allow us to share personal information with them, that information is governed by their privacy statements.
Finally, we may disclose de-identified information in accordance with applicable law.
8. Choice and Control of Personal Information
We provide various ways for you to control your personal information:
Access, portability, correction, and deletion rights: You have the right to access, port, correct, and request deletion of your personal information held by us. To exercise these rights, please contact us using the contact information provided below.
Opting out of data sales and targeted advertising: Depending on your location, you may have the right to opt out of the sale or sharing of your personal information. Additionally, you can opt out of targeted advertising by adjusting your browser settings or using the opt-out tools provided by our advertising partners.
Communication preferences: You can manage how we communicate with you by adjusting your communication preferences in your account settings or by contacting us directly.
Browser and platform controls: You can manage and control cookies, mobile IDs, and similar technologies through your browser or device settings. This includes blocking or deleting cookies, preventing third-party cookies, and disabling tracking.
Managing Your Choices:
Account Settings: You can update your personal information and manage your communication preferences by logging into your account and accessing the settings menu.
Opt-Out Tools:
- Google Ads Settings:
- X (formerly Twitter) Settings:Manage X Settings
- Facebook Settings:Manage Facebook Settings
Do Not Track Signals: Please note that not all browsers send Do Not Track (DNT) signals, and some advertising networks may not honor DNT preferences.
Please note: While you can control the use of certain types of information, you may not be able to block all uses. Additionally, some information may continue to be used as permitted under applicable law even if you exercise your choices.
9. Data Retention
We retain personal information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Service Provision: To maintain and improve our services and manage your account.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Dispute Resolution: To resolve disputes and enforce our agreements.
- Business Operations: For internal business purposes such as audits, data analysis, and improving our services.
Once personal information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with applicable laws and our internal policies.
10. Transactions
When you engage in transactions with us, such as purchasing services or products, we collect and process your payment information to facilitate these transactions. This includes:
Payment Information Collected: Credit card numbers, billing addresses, and other financial details necessary to process payments.
Use of Payment Information: To process and complete your transactions, prevent fraud, and comply with financial regulations.
Disclosure to Third Parties: We may disclose your payment information to banks, payment processors, and other financial institutions as necessary to process your transactions. These third parties are prohibited from using your information for any other purposes.
For more information about how we handle payment information, please refer to the “Payment Terms” section below.
11. Jurisdictional Issues
Our Service is hosted in California. By using our Service, you consent to the jurisdiction of California courts in all disputes arising out of or relating to your use of the Service.
If you are located outside of [Your State/Country], please be aware that your information may be transferred to and processed in California and other countries where we or our affiliates, subsidiaries, or service providers maintain facilities. By using our Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than your country.
12. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include:
- Right to Know: You can request information about the personal data we collect, use, disclose, and sell.
- Right to Delete: You can request the deletion of your personal information held by us.
- Right to Opt-Out: You can direct us to stop selling your personal information.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
Exemptions: Certain information may be exempt from CCPA rights, including:
- Information needed to complete the transaction.
- Information used for security purposes.
- Information used to comply with legal obligations.
For more details, refer to the section of this Privacy Policy.
13. Miscellaneous
International Data Transfers: By using our Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules.
Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.
Third-Party Links: Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.
Children's Privacy: As detailed in the “Limitations on Use by Minors” section, our Service is not directed to children under thirteen (13) years of age.
No Guarantees: While we strive to protect your personal information, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your data.
14. Contacting Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
GLPlus Care
1902 Wright Place, Suite 200
Carlsbad, CA 92008
Phone: (760) 542-8898
Email: info@glpluscare.com